Privacy policy

UrLife Bikes ("we", "our", "us") operates the website https://urlifebikes.co.uk and provides customers with access to our online store, products, and related services (the "Services").

Our store is hosted by Shopify Inc., which allows us to sell our products and services to you.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or communicate with us.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

When you interact with our store, we may collect the following types of personal information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

Payment Information

  • Credit or debit card details

  • Payment confirmation

  • Transaction information

(All payment information is processed securely by trusted payment providers.)

Order Information

  • Products viewed or purchased

  • Shopping cart information

  • Order history

  • Returns or exchanges

Communication Information

  • Messages sent to our customer support team

  • Feedback or inquiries

Technical Information

  • IP address

  • Browser type

  • Device information

  • Cookies and usage data

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer service and support

  • Send order confirmations and shipping updates

  • Improve our website and services

  • Prevent fraud and maintain security

  • Comply with legal obligations

We may also send marketing emails about new products or offers. You can unsubscribe at any time.

Sharing Your Personal Information

We may share your information with trusted third parties, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping and logistics providers

  • Marketing and analytics partners

  • IT and website hosting providers

These third parties only process your data to provide services on our behalf.

We may also disclose information if required by law or to protect our rights.

Shopify Services

Our store is hosted by Shopify. Shopify may collect and process certain information to provide and improve its services.

For more information about how Shopify handles personal data, please visit:

https://privacy.shopify.com

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Remember customer preferences

  • Analyze website traffic

  • Provide relevant advertising

You can manage cookie preferences through your browser settings.

Data Security

We implement appropriate technical and organizational measures to protect your personal data. However, no method of transmission over the internet is 100% secure.

Your Rights

Depending on your location (including the UK and EU), you may have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Restrict or object to certain processing

  • Withdraw consent at any time

To exercise these rights, contact us using the details below.

Data Retention

We retain personal information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

Children's Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Information

If you have any questions about this Privacy Policy or your personal data, please contact us:

UrLife Bikes
10 Rowland Road
Wallingford
OX10 9PB
United Kingdom

Email: ekatwins.contact@gmail.com