See shipping policy for timings
Fast, reliable shipping across the UK with tracked delivery.
1-Year Warranty Support
Clear warranty support and spare-parts guidance for URLIFE bikes.
UK Support
Message us with your order number and we will help.
Refund policy
Return & Refund Policy – urlifebikes.co.uk
We want you to be completely satisfied with your purchase.
Returns
You have 30 days from the date you receive your order to request a return.
To be eligible for a return:
-
The item must be unused
-
The item must be in its original packaging
-
Proof of purchase is required
How to Request a Return
Please contact us at:
Include:
-
Order number
-
Reason for return
-
Photos if the item is damaged
Our team will provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you about the refund status.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery and we will resolve the issue quickly.
Non-Returnable Items
Certain items may not be eligible for return, including:
-
Used items
-
Items damaged by misuse
Contact
For any return questions, contact:
